Clear and simple
Ordering and refunds
This policy covers orders placed on the LIMS African Restaurant website and in the LIMS app.
How online ordering works
Online orders from this website and the LIMS app are for pickup today at 17715 Virginia Ave Unit 5, Hagerstown MD 21740. We don't deliver.
You pay when you order, by card, Apple Pay or Google Pay. Payments are processed by Square; we never see your card number.
The kitchen confirms each order and gives a ready time. We email you when it's accepted and when it's ready, and your order page updates as it goes.
Online ordering is only open while the kitchen can finish before closing. When we're very busy we may pause it for a while.
Changes and cancellations
To change or cancel an order, call us on +1 (240) 818-8993 as soon as you can. Once the kitchen has started cooking we may not be able to cancel it.
If we can't make your order
If we have to decline an order (for example a dish has sold out), we refund the full amount to the card you paid with. Refunds usually show within 5 to 10 business days, depending on your bank.
Problems with your food
If something is missing or not right, tell us when you collect it or call us the same day, and we will put it right or refund the item.
Allergies
Our kitchen handles peanuts, fish, shellfish, eggs, milk, wheat and other allergens. Tell us about any allergy in the note for the kitchen and call us if you are unsure about a dish.
Prices
Prices are shown before sales tax, which is added at checkout at the rate where you collect. Prices can differ slightly between branches. Tips are optional and go to the team.
Questions? Call us on +1 (240) 818-8993 or send us a message.